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It's Not Just About the Words You Say

"It's NOT what you say, but how you say it."

Does this sound familiar? Successful communication is an art form.

There are so many factors that determine how our message will be received. Our words, tone and body language can make or break us as we strive to be good communicators.

We communicate every day; at home, at work and in social situations. There is more to our communication than just the words we use. Our tone and body language speak volumes about us and about the messages we share. Be alert to your words, tone and body language to ensure that what you say and how you say it aligns with your intended message.